Corporate Citizenship Report 2011

DMA PR Disclosure on Management Approach PR

Agilent's Business Management System (BMS) is designed to support our three business groups, Electronic Measurement Group (EMG), Chemical Analysis Group (CAG), and Life Sciences Group (LSG) so that Agilent products, services and interactions consistently and effectively meet customer expectations and applicable regulatory requirements, and provide a mechanism for continual improvement.

Ensuring that our products and services are safe before they go to market is just one part of our responsibility to customers. We also make certain that those customers have easy access to the information they want or need about those products and services. Please refer to Agilent Quality Policy.

Agilent is firmly committed to technology leadership, having long invested heavily in research and development. Our breadth of disciplines and technologies enable unique and breakthrough advancements that often transcend traditional boundaries.

In FY2011: 

• Agilent sponsored 63 innovative product- and process-related projects focused on environmental sustainability.
• Agilent continues to make significant investments in environmental data management collection, tools, applications and processes to ensure our supply chain is free of restricted hazardous materials.
• In cooperation with industry and academia, Agilent drove significant developments in utilizing leadfree solder and components in complex electronics production and long-term reliability.
• Agilent made significant progress on moving the vast majority of our product portfolio toward EU Restriction of Hazardous Substance (RoHS) compliance, well in advance of applicable regulatory deadlines (2017).
• In 2011 Agilent introduced its "Green Label" initiative, which is in compliance with Federal Trade Commission and EU guidelines for environmental friendly or sustainability claims.
• Agilent introduced the Environmental Compliance Framework in 2011 to sustain and facilitate compliant product design, development, production, refurbishment and support.
• We launched an interactive educational awareness online tool, Planet Agilent. 

Learn more about Agilent's Innovation at Agilent Synergies.

Agilent recognizes ISO 26000 as a reference document that provides guidance on social responsibility. Agilent aligns with ISO 26000 standards as part of our social responsibility practices. As such, Agilent's Product Responsibility processes align with ISO Core subjects: Organizational Governance 6.2, Fair Operating Practices 6.6 and Consumer Issues 6.7. 

PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement and percentage of significant products and services categories subject to procedures

Agilent's quality and environmental policies mandate that we provide products and services that meet legal and regulatory requirements, including applicable environmental, health and safety standards. Agilent is committed to a continuous improvement on the environmental aspects and impacts of our products as demonstrated by Agilent's ISO 14001 certificate which is regularly audited by an external party.

PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts and services during their life cycle by type of outcomes.

Agilent received one non-compliance notice which was resolved and the issue was closed in a timely manner.

PR3 Type of product and service information required by procedures and percentage of significant products and services subject to such information requirements

Agilent complies with required labeling for substance identification in our products in accordance with required regulations, and safe use guidance for products produced by Agilent. In addition, Agilent provides end-of-life management options where legally required. Agilent aims to minimize the environmental impact of its products and operations. Reuse programs are offered for selected Agilent products, which address the requirements posed by the European WEEE (Waste from Electrical & Electronic Equipment) Directive. Please see Agilent's Take Back Program.  

PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes

Agilent has had no incidents of non-compliance regarding products or non-compliance issues regarding labeling. In addition, Agilent did not have any non-compliance incidents for product related claims during the reporting period.

PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction

Through our Agilent Customer Satisfaction program, we survey customers who interact with various touch-points across our businesses and regions, and we provide continual updates to our management. In addition, our Agilent Market Survey provides a measure of our customers' loyalty compared to the loyalty of our competitors' customers. The results are used to identify opportunities for growth and areas where additional business investments are warranted. Agilent is associated with trust, safety and success due to its heritage, breadth of high quality products and long-standing reputation.

PR6 Program for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion and sponsorship

Our brand is shaped by every experience customers, partners, shareholders, and constituents have with Agilent. Every action we take ensures that these experiences consistently build and enforce Agilent as the world's premier measurement company. Our internal Brand Identity System has a rigorous process for claim substantiation and is aligned with Federal Trade Commission and legal guidelines.  

PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by types of outcomes

Agilent has had no incidents of non-compliance during the reporting period.

PR8 Total number of substantial complaints regarding breaches of customer privacy and losses of data

Agilent is unaware of any complaints regarding breaches of customer privacy and loss of data. To demonstrate the importance of customer privacy, Agilent has entered into three voluntary data privacy programs: the US-EU Safe Harbor, U.S.-Swiss Safe Harbor and TRUSTe . For more information, please see: Agilent Customer Privacy Statement  

PR9 Monetary Value of significant fines for non compliance with laws and regulations concerning the provision and use of products and services

Agilent has had no incidents of non-compliance regarding product, labeling or non-compliance incidents for product related claims during the reporting period.