Agilent Corporate Citizenship Report 2014
G4-24
LIST OF STAKE HOLDER GROUPS ENGAGED BY THE ORGANIZATION
Agilent’s stakeholders include:
- Customers
- Employees
- Investors
- Suppliers
- Government agencies
- Communities
- Neighbors
- Non-governmental organizations
- Industry standard-setting organizations
G4-25
BASIS FOR IDENTIFICATION AND SELECTION OF STAKEHOLDERS WITH WHOM TO ENGAGE
Agilent engages with a wide range of stakeholders on issues that affect the company’s operations. During business planning, Agilent considers external charters, principles, and guidelines. We also participate in industry and trade groups at local, regional, state, national, and international levels to address emerging issues; develop industry-wide approaches to environmental and social challenges; and cooperate with governments, nongovernmental organizations and other stakeholders on common concerns.
G4-26
APPROACHES TO STAKEHOLDER ENGAGEMENT
- Agilent engages with our stakeholders through consultation, surveys, ad-hoc feedback and reviews:
- The Agilent Leadership Survey is a semiannual survey that allows Agilent employees to provide feedback on leadership effectiveness within their workgroup. The Leadership Audit is focused on critical leadership practices that are central to executing Agilent’s business results. Audit results are compared with external best-in-class benchmarks to ensure we are performing at the top in our industry.
- We have ongoing relationships with local, regional, and national regulators regarding operational areas such as Environmental Health and Safety (EHS); employee engagement and labor compliance, product environmental and safety compliance.
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G4-26 |
Stakeholder Engagement Matrix |
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Engagement |
Measures |
When |
How |
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Agilent Customer Touch Point Survey |
Customer satisfaction with recent transactions with one of four
touch points: Business Center, Contact Center, Sales, and
Service |
after recent transaction |
At regular intervals, customers receive
email invitations with a link to the survey for gauging
their satisfaction with recent transactions
|
|
|
ACS Web Survey |
Customer satisfaction with web touch points |
after visiting Agilent website |
Customers are invited to answer a survey after visiting the
Agilent website to evaluate their satisfaction with web touch
points |
|
|
ACS Product Survey |
Customer satisfaction with their Agilent product |
after purchase |
Customers receive an email invitation with a link to the survey
after their purchase |
|
|
Employee |
Regular performance reviews and discussions with immediate
supervisors |
On regular interval |
All employees have regular reviews with their immediate
supervisor |
|
|
Employee |
Employee sessions are to share business updates and
country-specific information, as well as to answer employee
questions |
Quarterly |
At locations around the world, quarterly sessions are conducted
to provide updates on Agilent's business , country- specific
updates and employee Q&A sessions |
|
|
Suppliers |
Monthly Agilent compliance requirements communication sent to
all suppliers |
Monthly |
Agilent compliance requirements are communicated through e-mail
to all newly added suppliers |
|
|
Suppliers |
Annual re-communication of Agilent compliance requirements
for suppliers |
Annual |
Annual reminders are sent to Agilent suppliers on supplier
compliance requirements |
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|
Investors |
Quarterly earnings conference calls |
Quarterly |
Scheduled conference calls to discuss Agilent performance |
|
|
Investors |
Shareholder meeting |
Annual |
The shareholder meeting is open to all shareholders and
provides an opportunity to
vote on proposals |
|
|
Investors |
Investor conferences |
As required |
Agilent shares updates and insights with investors |
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G4-27
KEY TOPICS AND CONCERNS RAISED THROUGH STAKE HOLDER ENGAGEMENT
For current financial year there were no stakeholder feedback that required any changes.
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