You’re In Good Hands

Agilent CrossLab
service professionals

The people behind our promise

Agilent-certified service professionals strive to deliver insight and support at every interaction, helping users improve efficiency, optimize resources, increase instrument uptime, and develop user skills.

Here’s what sets Agilent-certified service professionals apart:

<2,200 Agilent-certified service professionals worldwide
400+ Certified training courses offered yearly
Up to 90% of Agilent-certified service professionals hold advanced degrees
7.5 years Average instrument repair experience
80% of problems fixed within one day

50+ Technology platforms covered
2.5 days Average time to arrive on site
Millions Parts accessible
at our worldwide logistics centers
96% Parts available right away
50% of all issues resolved remotely with Virtual Technical Support

The Agilent Service Guarantee

If we cannot fix an instrument covered by an Agilent CrossLab service plan, regardless of manufacturer, our escalation process will resolve the issue up to and including the free replacement of your instrument.^†

^† Conditions apply.

There’s an Agilent CrossLab service plan that fits your lab

CrossLab Bronze:
Timely repair coverage, budget control

Eliminate unplanned costs and improve speed to repair. All onsite repair visits, travel and labor, Agilent-manufactured parts and consumables required for repair, are included.

CrossLab Silver:
Maximize productivity, minimize disruptions

Decrease repair costs and downtime with our Silver service plan, which includes annual preventive maintenance, onsite repair visits, and Agilent parts and consumables required for service.

CrossLab Gold:
Premium service for critical systems

Get next-business-day response, onsite parts storage, 24/7 call logging, and an assigned account manager with quarterly reviews. Includes all onsite repair calls and annual preventive maintenance.

Learn more

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