Instrument Service Plans
Analytical instruments are critical to your laboratory’s operation and every minute of downtime results in real costs. Even worse, the costs can grow over time. Agilent CrossLab Service Plans provide outstanding value and are your best defense to minimize costs and return your instrument to productive operation.
Our Service Plans offer comprehensive maintenance, repair, compliance and other services to maximize laboratory instrument uptime. Agilent CrossLab Service Plans are highly flexible and are offered in a wide array of options for nearly everyone, from strict regulatory compliance environments to basic repair and maintenance services.
Our Service Plans offer comprehensive maintenance, repair, compliance and other services to maximize laboratory instrument uptime. Agilent CrossLab Service Plans are highly flexible and are offered in a wide array of options for nearly everyone, from strict regulatory compliance environments to basic repair and maintenance services.
Product Details
Features
- Maximize uptime -- Every minute of downtime results in real costs to you and your enterprise. Agilent service plans are your best defense to minimize costs and return your instrument to productive operation.
- Quick & efficient repair -- If a visit is required, we will have already worked with you to understand your issue, we will arrive quickly on site and resolve most problems on the first visit. Agilent maintains a comprehensive inventory of millions of parts, 96%+ are immediately available when needed.
- Trust the experts – Our global team of Agilent Certified service professionals have in-depth knowledge of your instrument and undergo continuous education. Their expertise and use of genuine OEM parts can accurately diagnose and efficiently repair your equipment to help minimize downtime.
- Core Service Plans – Popular tiered agreements, Bronze, Silver and Gold plans, bundle together offerings with increasing levels of popular services, such as Repair, Preventive Maintenance and Priority response levels.
- Preventive Maintenance (PM) – PM services provide assurance of uninterrupted operation, can result in uncovering needed repairs that can be addressed immediately, and improve performance with enhanced sensitivity and precision, better efficiency, less rework.
- Flexibility – Choose from a broad array of plan options - including multi-year, multi-vendor, Government & Academia, Mass Spectrometer Only, Labor & Repair, Full Compliance and Software Services.
- Virtual Tech Support -- A large proportion of issues are resolved without the need for an on-site visit thanks to our remote technical support staff and innovative virtual web-based and mobile tools.
- Maintain Compliance –a comprehensive set of laboratory compliance services can be included in your service plans; instrument qualification (IQ, OQ ,and RQ), and computer system validation (CSV) based on USP<1058>.
- Agilent Service Guarantee – If we cannot fix an instrument covered by an Agilent CrossLab service plan, regardless of manufacturer, our escalation process will resolve the issue up to, and including replacing your instrument free. (Conditions apply)
How It Works
