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Meet Your Challenges with Support from a True Partner

Agilent CrossLab service plans

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Maintaining instrument performance is critical to the success of your lab. You can enhance productivity, control costs, and empower everyone—regardless of skill level—to achieve excellent results with Agilent CrossLab service plans.

This easy-reference chart will help you choose a plan that can help your lab reduce downtime, produce reliable data, and stay compliant.

Recommended and only available with instrument purchase Available with instrument purchase,
during warranty period, or after warranty expiration
Services included in Agilent CrossLab service plans Extended Warranty Enhanced Extended Warranty CrossLab Gold CrossLab Silver CrossLab Bronze Preventive Maintenance
Contract-level preferred response • • • • •
Virtual Tech Support (hardware and software) • • • • •
Same-day remote repair (when possible) • • • • •
Onsite Repair Services
Onsite repair visits (travel and labor) • • • • •
Genuine Agilent parts required for repair • • • • •
Agilent consumable parts required for repair • • • •
Maintenance Services
Annual onsite preventive maintenance (travel and labor) After first year • • •
Genuine Agilent parts required for preventive maintenance • • • •
Premium Services
Next-business-day response •
Onsite parts cache •
Assigned account manager with quarterly reviews •
Compliance and Software Services (available options)
Operational qualification (OQ) • • • • • •
Requalification after major repair (RQ) • • • • • •
Software maintenance agreement (SMA) • • • • • •

Additional options tailored to your coverage needs

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Plans for older instruments

  • CrossLab service plan benefits provided beyond their guaranteed term
  • Available as CrossLab Bronze Extended or Silver Extended plan
government building

Government and academia

  • Lower-cost plans for fixed budgets
  • Ideal for when immediate response is not required
graduation cap

Instrument training and method services

  • Improve essential lab skills with in-person or online training
  • Custom onsite training and method services available
deuterium lamp

Coverage for deuterium lamps

  • Included with Agilent CrossLab Silver Plus plan
  • Annual replacement of deuterium lamp
wrench

Enhanced preventive maintenance (PM)

  • Additional preventive maintenance tasks, recommended for highly corrosive/caustic or salty applications
  • Expanded list of covered parts, including pathway and sampling components
microscope

Protect only what you need

  • Plans for mass spectrometers only
  • Excludes front-end components
CrossLab instrument service plans are available for a majority of Agilent instrumentation and select non-Agilent chromatography and mass spectrometry instrumentation. Annual or multi-year terms available. Contact your Agilent sales representative for more information.
CrossLab team

Want to know more?

Take a closer look at any—or all—of these service plan options.

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