CrossLab Virtual Tech Support
Virtual Tech Support brings you live technical help directly from Agilent experts using the tool best suited for the job—including phone, video conferencing, or the Agilent CrossLab Virtual Assist app.
This service provides expert remote assistance for troubleshooting, maintenance, or application issues—or to help your Agilent service expert prepare for an onsite visit.
This service provides expert remote assistance for troubleshooting, maintenance, or application issues—or to help your Agilent service expert prepare for an onsite visit.
- Service Plans
Product Details
Features
- Fast access to Agilent experts - reduce instrument downtime to minutes rather than days.
- Video and augmented reality features give customers the eyes and ears of an Agilent expert to troubleshoot or diagnose issues remotely.
- Control costs - eliminate the delay and expense of bringing an Agilent expert on-site, or sending your instrument away for off-site repairs.
- Maximize onsite service efficiency - a more accurate diagnosis remotely helps Agilent experts select the correct parts and fix the problem right the first time.
- Gain confidence to solve simple problems yourself - use the eyes and ears of an Agilent expert to help improve troubleshooting skills.
- Reduce your lab's eco footprint - using remote channels to troubleshoot issues before scheduling an onsite visit avoids unnecessary travel or instrument shipments, reducing carbon emissions.
Literature
- Flyers
-
Top 5 Reasons to Use CrossLab Virtual Tech Support
Agilent CrossLab Virtual Tech Support brings you live technical help through the latest video communication tools.
- Flyers
- English
- 15 Apr 2022
- 955.11 KB
Agilent CrossLab Virtual Tech Support
Return your instrument to full functionality in minutes—rather than days—with remote assistance.
- Flyers
- English
- 10 Apr 2022
- 864.22 KB
Support
- Quick Reference Guides
-
CrossLab Virtual Assist QRG: Customer Installation and Use
The Agilent CrossLab Virtual Assist app combines video communication with 3D annotation to more accurately pinpoint instrument issues.
- Quick Reference Guides
- English
- 25 Aug 2021
- 1.27 MB
Videos
Related Products
Promotions