We are now Agilent
In 2018, Agilent completed the acquisition of ProZyme, Inc., a leading provider of glycobiology products as well as bioanalytical proteins, such as streptavidin, phycobiliproteins and conjugate offerings. With the addition of ProZyme products and services, Agilent provides a single-source offering for instruments and consumables, from sample to trusted answer. Our expertise now covers the complete glycan analysis workflow, in addition to other critical quality attributes, so you can easily get the reliable, reproducible results you need – fast. Learn more how we are better together.
As of August 5, 2019, all ProZyme products were added to the Agilent product portfolio. Starting on August 5, all orders and requests for service will go through Agilent. Although these ordering processes will change, you will continue to work with the same representatives, who remain committed to providing the best quality products and services.
As we complete the transition, you may continue to see some products or materials with ProZyme branding. No matter which label you see, rest assured that Agilent will deliver the same high-quality products and services that you have come to expect.
We understand that you may have questions. We hope that the following FAQs will help answer those questions. If you have further questions after reviewing the FAQs, please feel free to Contact Us anytime
FREQUENTLY ASKED QUESTIONS
ORDERING PROZYME PRODUCTS
I have a current quote, is it still valid?
Yes, all current quotes will be honored through their expiration date.
How do I place an order for ProZyme products?
From August 5, all orders should be placed directly with Agilent. Please update your vendor records with the new Agilent information on the country-specific Fact Sheet.
Take advantage of time-saving features within the Agilent Online Store for your ordering convenience. Here are a few of the features that can help save you time:
- Use “Quick Order” for fast order placement.
- Track the status of your orders via “My Orders”.
- Create subscriptions to automatically receive supplies.
- Save items you frequently order into lists for easy re-ordering with “My Favorites”.
Will my ProZyme distributor be the same?
Select your country to view updated contact information on “Contact Us”.
Will ProZyme product numbers be changing?
Existing ProZyme numbers are not changing. However, additional new pack size-specific part numbers are being introduced for limited set of products on August 5. Please contact your local sales rep for more info or contact your local Agilent technical support.
Will order payments still be made to ProZyme?
As of August 5, 2019, all new orders will be fulfilled by Agilent, and invoices will be sent from Agilent with remittance instructions on the invoice. You can also refer to the country-specific Fact Sheet for additional details.
I am a customer who is already set-up with Agilent as a vendor, do I need to do or change anything to my current vendor information?
No, if you are already set-up with Agilent as a vendor you do not need to do anything. You can also refer to the country-specific Fact Sheet for additional details.
CONTACTING US
Who do I contact for technical support related to ProZyme products?
On August 5, Technical Support contact numbers will change, with details available on Contact Us.
Will my ProZyme contact numbers remain the same?
On August 5, there will be country-specific changes, with details available on Contact Us.
How do I schedule technical training?
To schedule technical training, please contact your sales representative or product specialist, who will be able to advise you on current technical training available.
Will I continue to receive ProZyme emails/notifications?
Yes, if you are currently subscribed, you will continue to receive all emails/notifications. Should you wish to subscribe, visit the website to Register.