Software Status Bulletin

Agilent Drivers for Chromeleon 7     

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the
Keyword Index section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the Known Problem Reports section of the SSB, and read the full KPR. The
KPRs in the Known Problem Reports section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.

Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

Keyword: Acquisition

KPR#:69916 G2260A Draw/Eject speed parameter precision not honoured in method script
KPR#:81577 No solvent consumption calculation present for clustered modules
KPR#:218108 Pressing stop button not propagated to CDS
KPR#:273536 GC 7890: 1000Hz data rate causes shifted online signals
KPR#:418855 Sequence aborts after editing reporting method
KPR#:653408 Limitation of eWorkflows for dual simultaneous injections
KPR#:674984 Chromatogram extraction may show irregularity
KPR#:956217 An ADC instrument which consists only of a 7697 HSS will fail method check due to a run time mismatch
KPR#:1106249 Sequence abort with message "System not ready on vial X"
KPR#:1107093 "Index out of range" exception

Keyword: Acquisition,GC Control

KPR#:642522 Mixing dual injection mode and manual injections results in sequence hang
KPR#:777461 Running sequence never ends after editing
KPR#:789522 Runtimes shorter than preparation time may lead to sequence stall
KPR#:1070219 Missing compensation profile results in sequence abort

Keyword: Acquisition,LC Control

KPR#:687423 Sampler thermostat temperature not selectable as report variable
KPR#:1086227 LC function "Abort Current Run" aborts the whole sequence

Keyword: Audit Trail

KPR#:79426 G1367 tray changes does not generate audit trail entry
KPR#:302342 Repeated audit trail entries when changing guard chip
KPR#:304570 6890 GC error messages may be shown as information level entries

Keyword: Audit Trail,CE Control

KPR#:751501 CE 7100: CE timetable values logged to audit trail with corresponding unit

Keyword: Audit Trail,Configuration

KPR#:211099 GC: Pressure unit in Instrument actuals switches from kPa to psi
KPR#:239474 GC: Soft configuration changes may be logged twice in audit trail

Keyword: Audit Trail,GC Control

KPR#:752493 GC: Units of some method parameters shown in Audit trail
KPR#:753751 Values reported in the HSS audit trail may contain the unit

Keyword: Audit Trail,Method

KPR#:313703 Incorecct Intuvo Guard Chip Report

Keyword: Audit Trail,Reporting

KPR#:191724 Method changes per keypad are not logged

Keyword: CE Control

KPR#:735953 CE 7100: Runtime reset during method creation

Keyword: Configuration

KPR#:78763 No "enforce column" feature for instrument methods
KPR#:211487 GC: Cannot change pressure unit in the console
KPR#:234755 Chromeleon shared memory limits maximum number of simultaneously configured modules
KPR#:256507 Intuvo: Guard chip change send to instrument before pressing set button

Keyword: Configuration,GC Control

KPR#:272818 GC in monitor mode during configuration
KPR#:294883 GC 6890: Some configuration parameters not listed on configuration report

Keyword: Documentation

KPR#:81391 Selected pages to print for Chromeleon Method show too many options
KPR#:1101936 User guide referes to msi and exe version of the software verification tool

Keyword: GC Control

KPR#:252864 GC: Incomlete re-connect
KPR#:263764 GC: Two connections shown for HSS
KPR#:264027 GC: HSS in monitor mode after instrument controller reboot
KPR#:294566 GC diagnostic channel offset
KPR#:949035 HSS does not reconnect automatically

Keyword: Help

KPR#:303255 GC driver help not available via dashboard button

Keyword: Installation

KPR#:603920 Deinstallation does not remove all files
KPR#:1137947 Software Verification Tool 6.3.3.1 cannot be installed on 24/7 instrument controller
KPR#:1137950 Chromeleon IQ reports warning after installing Software Verification Tool 6.3.4.1

Keyword: LC Control

KPR#:135639 Incorrect peakwidth setting on ePanel
KPR#:245945 Missing vial prevents next sample to start before run time elapsed
KPR#:647713 Sampler incorrectly shown as online after power cycle

Keyword: LC Control,Method

KPR#:750946 ESLD ELSD 38x: Stop time not hidden in instrument method

Keyword: Method

KPR#:69382 FlexCube Timetable entry for column description not available
KPR#:69910 Timestamps decimal places in method UI and method script
KPR#:133155 Pressure Unit Configuration
KPR#:142694 Missing units in pretreatment draw command
KPR#:144338 Differences in naming of FLD settings in graphical interface and script
KPR#:145371 Method Resolution Order indifferent to Module Order
KPR#:162435 ISET SolventModelDescription not available
KPR#:1084348 Importing defective LC pretreatment file deletes all entries without user information

Keyword: Method,User Interface

KPR#:142118 Naming differences in method script and graphical method interface

Keyword: Reporting

KPR#:304899 Decimal symbol changes from comma to point in reports

Keyword: Reporting,User Interface

KPR#:941803 FLD spectral data shown in UV-Vis Spectra

Keyword: User Interface

KPR#:69405 LC Status Dashboard Run Time and ePanel Retention Time Digits
KPR#:69623 Method script may offer broader (min/max) ranges than graphic method interface
KPR#:69734 Sampler: Sample Flush Out Factor Method listed among Highthroughput in command tree
KPR#:143655 On/Off handling on LC ePanels is not uniform
KPR#:199973 Incorrect tooltip for injection volume range
KPR#:305612 HSS status ui shows "Run aborted" for finished run after abort
KPR#:991234 Exceptionally long UI loading times

Keyword: 

One-line Description:

Signal online plot does not honor precision of curves

Problem:

The signal online plot is showing the signal curves and displays the current measured value. The shown value are shown with no digit after the comma,
values from 0-0.49 are rounded down to 0, while 0.5 up to 0.99 are rounded to 1.

Temporary Solution:

Zooming into the signal curve shows the value details.
As well using the Baseline Monitoring option, the data are recorded properly and can be reviewed with accurate precision in data context. 

Fix Information:

n/a

Keyword: 

One-line Description:

Correct start position spelling required for sequence wizard

Problem:

In the sequence wizard, entering as start position "VIAL:51" or "vial:51" the sequence does not start at the specified position - it will start with Position P1:A1.

Temporary Solution:

Use correct notation for sample positions

Fix Information:

n/a

Keyword: 

One-line Description:

Instrument Configuration Log Information is not saved

Problem:

The logging entries created during instrument configuration are not saved, unless the instrument configuration is started by the administrator.

Temporary Solution:

Run instrument configuration as administrator.

Fix Information:

n/a

Keyword: 

One-line Description:

Gas Sampling Valve positions shown as vials

Problem:

The positions of a GC gas sampling valve are shown with the prefix vial instead of the prefix positions. The naming des not affect functionality.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: 

One-line Description:

Agilent Drivers require reinstall after uninstallation of ICF

Problem:

On system with Agilent Drivers and the ICF integration developed by Thermo Fisher a reinstall of the Agilent Drivers is required when the ICF integration is uninstalled.

Temporary Solution:

Reinstall the Agilent Drivers for Chromeleon.

Fix Information:

n/a

Keyword: 

One-line Description:

HS 7697 The instrument status event feed is inactive/active

Problem:

Network interruptions or HS power-cycle can lead to repeated status event feed inactive/active entries in the log.

Temporary Solution:

The message itself does not affect the connection and the runs, but the root cause of the message (network interruption or power-cycle) should be avoided. The message disappears after rebooting the instrument controller.

Fix Information:

n/a

Keyword: 

One-line Description:

Position and volume limits not updated in existing sequence

Problem:

The issue is tracked at Thermo Fisher as:
15434: The Injection Volume range in a previously created Sequence does not get updated if the driver's maximum injection volume changes

23762: VCH: Modifying sequence table using position of new trays put in the VCH is not possible

Temporary Solution:

Ensure that all positions and volumes used in a sequence are within the physical capabilities of the instrument.

Fix Information:

n/a

Keyword: 

One-line Description:

Faction collector modules selectable but not supported

Problem:

ADC does not support fraction collection, but the fraction collection modules can be selected in the instrument configuration manager.

Temporary Solution:

Do not use fraction collector modules.

Fix Information:

n/a

Keyword: 

One-line Description:

Soft Config Changes during run execution

Problem:

The button to apply soft config changes is active during a run allowing to change the soft configuration. The currently running method is not affected by applying the changes and will continue normally. The sequence may be interrupted at the start of the next sample in case the changes are incompatible with the instrument method.

Temporary Solution:

Only apply soft config changes while the instrument is idle.

Fix Information:

n/a

Keyword: 

One-line Description:

CE method runtime not updated after change in method

Problem:

The method run time is not updated after a change in the method UI affecting the overall run time. That is, changes in the various tables of the CE method are not reflected in the total method run time shown in the system page.

Temporary Solution:

Manually set the method run time when editing an instrument method.

Fix Information:

n/a

Keyword: 

One-line Description:

Injector program function "Eject" causes method check to fail

Problem:

When an injector program uses the function "Eject" and "Seat" as destination, then the method check will fail with an error informing on missing needle offset.

Temporary Solution:

Edit the instrument method script to include the missing offset entry.

Fix Information:

n/a

Keyword: 

One-line Description:

Empty folders remain after uninstalling software verification tool

Problem:

Two empty folders remain after uninstalling the software verification tool.

Temporary Solution:

Delete the folders manually.

Fix Information:

n/a

Keyword: 

One-line Description:

CE 7100:  Signal CE_Leak_Current not mapped to monitor signal

Problem:

On initial configuration, the 2D signal tab shows a "N/A" for the monitor signal of CE1_Leak_Current. The signal assignment can be manually edited in case the leak current is needed or the issue may be disregarded in cases where the leak current is not required.

Temporary Solution:

The signal assignment can be manually edited if case the leak current is needed.

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

G2260A Draw/Eject speed parameter precision not honoured in method script

Problem:

For the G2260A sampler the precision of the draw and eject speed are not reflected in the method script. The correct values are present in the command tree and the graphical method interface.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

No solvent consumption calculation present for clustered modules

Problem:

During the ready check of the sequence or prior to a sequence start, the overall solvent consumption is calculated.

Using the PumpValveCluster the solvent consumption is not calculated.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

Pressing stop button not propagated to CDS

Problem:

After pressing the stop button on the Intuvo, the instrument aborts the run and returns in to ready state. The run diagnostic data is reported in the audit trail, but no message that the run was aborted is printed in the audit trail. Chromeleon still acquires data after pressing the stop button until the run ends.

Temporary Solution:

Do not use stop button on the interface. Use the functionality provided by the CDS instead

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

GC 7890: 1000Hz data rate causes shifted online signals

Problem:

At a data rate of 1000Hz the online signals may appear shifted on the time axis.

Temporary Solution:

Use a maximum of 500Hz data rate. 1000Hz data rate is not supported.

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

Sequence aborts after editing reporting method

Problem:

A sequence is running on a GC/HS system may abort after the processing method assigned to any of the injections is changed or edited.
The audit trail contains the message "Agilent already locked lines of a full sequence cannot be changed".

Temporary Solution:

Do not edit the processing method of a running sequence.

Fix Information:

Fixed by Thermo Scientific in Chromeleon 7.3.2.

Keyword: Acquisition

One-line Description:

Limitation of eWorkflows for dual simultaneous injections

Problem:

Using a GC without a sample tray in eWorkflows results in vials only being inject on either one of the channels but not both simultaneously. This is a limitation of the Chromeleon eWorkflow feature.

Temporary Solution:

Use a GC equipped with a sample tray. Alternatively check the sequences created by the eWorkflow and edit manually, if required.

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

Chromatogram extraction may show irregularity

Problem:

When extracting chromatograms from 3D data occasionally Chromeleon will show an error message "Data points are not sorted in ascending order". This issue occurs when the selected data rate doesn't fit on the Chromeleon 3D data grid, e.g., when the data rate is > 100Hz.

Temporary Solution:

Use a data rate that Chromeleon can map on the grid, e.g., 10Hz or 100Hz.

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

An ADC instrument which consists only of a 7697 HSS will fail method check due to a run time mismatch

Problem:

A headspace sampler method does not include the run time information. Therefore, the ready check of an instrument method for an instrument consisting only a headspace sampler will fail.

Temporary Solution:

Use an instrument consisting of a GC and a headspace sampler.

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

Sequence abort with message "System not ready on vial X"

Problem:

In rare cases a GC/HS sequence may abort with the message "System not ready on vial X" where X is a vial number.

Temporary Solution:

Reschedule the aborted injection.

Fix Information:

n/a

Keyword: Acquisition

One-line Description:

"Index out of range" exception

Problem:

In rare cases a sequence may aborted with the message "Index was out of range. Must be non-negative and less than the size of the collection.". This can happen when the connection to the GC/HS system was interrupted. This issue will be fixed in firmware 3.0.

Temporary Solution:

Ensure the connection to the instrument is established and stable.

Fix Information:

n/a

Keyword: Acquisition,GC Control

One-line Description:

Mixing dual injection mode and manual injections results in sequence hang

Problem:

Sequences may hang indefinitely when configured in dual injection mode and a manual injection is included in either of the sequences. No data is recorded for the manual injection.

Temporary Solution:

Do not mix manual injections and dual simultaneous injections. The latter is optimized for high throughput and should only include injections with a sampler.

Fix Information:

n/a

Keyword: Acquisition,GC Control

One-line Description:

Running sequence never ends after editing

Problem:

When a sequence using the headspace sampler is edited while the last line of the sequence is already locked the sequence will never reach the finished state.

Temporary Solution:

Avoid editing sequences using the headspace sampler when the last line is already locked.

Fix Information:

n/a

Keyword: Acquisition,GC Control

One-line Description:

Runtimes shorter than preparation time may lead to sequence stall

Problem:

In rare cases a sequence may stall when the runtime is smaller than the time the sampler needs to prepare the next sample. This was only observed for GC instruments.

Temporary Solution:

Add a post run time of to two minutes or more to increase the instrument method duration.

Fix Information:

n/a

Keyword: Acquisition,GC Control

One-line Description:

Missing compensation profile results in sequence abort

Problem:

Instrument methods utilizing the compensation profile will fail to run in case the profile has not been created beforehand.

Temporary Solution:

Create a compensation profile via the touch screen on the GC.

Fix Information:

n/a

Keyword: Acquisition,LC Control

One-line Description:

Sampler thermostat temperature not selectable as report variable

Problem:

The temperature setpoints, nominal and actual temperature, for the sampler thermostat are not available as report variables in the audit trail reports variables section.

Temporary Solution:

n/a

Fix Information:

Constant Temperature Mode:
The set temperature is available as "precond.Agilent.SAMPLER1.Thermostat.Value".

Variable Temperature Mode
The set temperature is available as "audit.Agilent.SAMPLER1.Thermostat.Nominal".

Keyword: Acquisition,LC Control

One-line Description:

LC function "Abort Current Run" aborts the whole sequence

Problem:

With LC Drivers 3.6 new control functions for missing vial options were implemented. The function "Abort Current Run" aborts the whole sequence instead of skipping/aborting the current run.

Temporary Solution:

Use the "Ignore missing vessel" function instead.

Fix Information:

n/a

Keyword: Audit Trail

One-line Description:

G1367 tray changes does not generate audit trail entry

Problem:

Changing the tray configuration on the G1367 is not documented in the Audit Trail. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Audit Trail

One-line Description:

Repeated audit trail entries when changing guard chip

Problem:

Changing the guard chip may cause repeated audit trail entries. This does not have an effect on the functionality.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Audit Trail

One-line Description:

6890 GC error messages may be shown as information level entries

Problem:

Audit trail error messages may be categorized as information. The same error is also logged with error level status.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Audit Trail,CE Control

One-line Description:

CE 7100: CE timetable values logged to audit trail with corresponding unit

Problem:

Setting in the CE instrument method timetable are written to the audit trail including the unit. Using these values in report templates therefore requires additional formatting steps in the report template.

Temporary Solution:

In the report template trim the displayed string so that only the desired part of the timetable property is displayed.

Fix Information:

n/a

Keyword: Audit Trail,Configuration

One-line Description:

GC: Pressure unit in Instrument actuals switches from kPa to psi 

Problem:

Pressure unit in Instrument actuals switches from kPa to psi when a method that uses psi is opened on an instrument that is configured with kPa. Audit trail shows no config changed message.

Temporary Solution:

After re-starting the Chromeleon Console the Instrument actuals use again kPa.

Fix Information:

n/a

Keyword: Audit Trail,Configuration

One-line Description:

GC: Soft configuration changes may be logged twice in audit trail

Problem:

Soft configuration changes may be logged twice in audit trail

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Audit Trail,GC Control

One-line Description:

GC: Units of some method parameters shown in Audit trail

Problem:

Values reported in the GC audit trail may contain the unit when only the value may be required. The affected parameters are compound values indicating the on/off state and actual setpoints. Additionally, the column dimensions are reported including the unit for each dimension.

Temporary Solution:

Trim the reported string in the report template so that only the desired part of the string is shown.

Fix Information:

n/a

Keyword: Audit Trail,GC Control

One-line Description:

Values reported in the HSS audit trail may contain the unit

Problem:

Values reported in the HSS audit trail may contain the unit when only the value may be required. The affected parameters are compound values indicating the on/off state and actual setpoints.

Temporary Solution:

In the report template, trim the reported strings to the required length.

Fix Information:

n/a

Keyword: Audit Trail,Method

One-line Description:

Incorecct Intuvo Guard Chip Report

Problem:

The Guard Chip P/N is saved with the instrument method. Upon changing the guard chip the P/N is not automatically updated in the instrument method.

Temporary Solution:

Manually update the guard chip P/N in the instrument method.

Fix Information:

n/a

Keyword: Audit Trail,Reporting

One-line Description:

Method changes per keypad are not logged

Problem:

Method changes executed via the instrument's l´keypad are not logged in the audit trail.
Agilent recommends to lock the keypad when the instrument is connected.

Temporary Solution:

Lock the keypad when the instrument is connected.

Fix Information:

n/a

Keyword: CE Control

One-line Description:

CE 7100: Runtime reset during method creation

Problem:

After user set a runtime in method wizard and switches to the next page of UI and back the runtime is set to 1 min.

Temporary Solution:

Finish the method wizard with the default runtime (1min) and change it in the Chromeleon Studio to required runtime before saving the instrument method.

Fix Information:

n/a

Keyword: Configuration

One-line Description:

No "enforce column" feature for instrument methods

Problem:

The Valve-Thermostat-Cluster (VTC) offers the  “enforce column” feature as a selection option in the method´s graphical interface. This feature allows the user to either select a column via drop down list or enter text information.  
This option is only partly present in the Chromeleon environment:
It is possible set the “enforce column” selection via the graphical method on the status dashboard, which only changes the currently loaded instrument control parameters. It is not possible to make this assignment for an instrument method, as the configured column description cannot be displayed by Chromeleon.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Configuration

One-line Description:

GC: Cannot change pressure unit in the console

Problem:

When the instrument is set to psi and kPa is chosen in the drop-down-menu, after finishing the configuration, saving and starting the Chromeleon console the Instrument actuals in the Agilent 7697A tab in the console use psi.

Temporary Solution:

Setup pressure unit on front panel and reconfigure the instrument

Fix Information:

n/a

Keyword: Configuration

One-line Description:

Chromeleon shared memory limits maximum number of simultaneously configured modules

Problem:

The number of modules and devices that can be configured simultaneously is restricted by the available Chromeleon Instrument Controller shared memory. The shared memory is used to store the instrument configuration. When the instrument configuration requires more space than is available the instrument cannot be configured.

Temporary Solution:

Remove another instrument configuration from the controller to free up shared memory.

Fix Information:

n/a

Keyword: Configuration

One-line Description:

Intuvo: Guard chip change send to instrument before pressing set button

Problem:

When changing the guard chip in the online method the changes are sent to the instrument before the 'Set' button is pressed.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Configuration,GC Control

One-line Description:

GC in monitor mode during configuration

Problem:

In rare cases the GC will be in monitor mode during configuration

Temporary Solution:

Wait three minutes for the GC to exit monitor mode, then configure from scratch.

Fix Information:

n/a

Keyword: Configuration,GC Control

One-line Description:

GC 6890: Some configuration parameters not listed on configuration report

Problem:

The parameters for liner, syringe, and columns are not listed in the GC instrument configuration report.

Temporary Solution:

The information is available in the method report.

Fix Information:

n/a

Keyword: Documentation

One-line Description:

Selected pages to print for Chromeleon Method show too many options

Problem:

Starting with the Agilent Driver all method parameters to control the instrument are written as Chromeleon method script. Only Overview and Script are to be ticked in order to get the full method report.

Previously with the ICF integration an enhanced reporting was required as the method script print mechanism was not applied to ICF. The additional section boxes Method Data and Pretreatment data are still present, but are not used. Ticking the information, the additional method boxes remain empty.

Temporary Solution:

n/a

Fix Information:

Fixed in version 2.0.

Keyword: Documentation

One-line Description:

User guide referes to msi and exe version of the software verification tool

Problem:

The chapters on installation and uninstallation of the software verification tool mention the .exe and .msi versions of the tool.
In fact, release 3.1 includes both versions of the software tool and users are free to choose their preferred variant.

Temporary Solution:

This is a documentation defect and does not affect the driver functionality.

Fix Information:

n/a

Keyword: GC Control

One-line Description:

GC: Incomlete re-connect

Problem:

Disconnecting and re-connecting to an GC 7890 / HSS 7697A system, the connection may not be re-established.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: GC Control

One-line Description:

GC: Two connections shown for HSS

Problem:

HSS shows two connections in the menu "Communication setpoints" at the instrument front panel after dis- and re-connection via Connect button.

Temporary Solution:

Wait until only one connection is shown.

Fix Information:

n/a

Keyword: GC Control

One-line Description:

GC: HSS in monitor mode after instrument controller reboot

Problem:

After rebooting the instrument controller PC, the HSS may be in monitor mode.

Temporary Solution:

Wait three minutes and connect again

Fix Information:

n/a

Keyword: GC Control

One-line Description:

GC diagnostic channel offset

Problem:

GC diagnostic channels may exhibit a slight offset with regard to signal data. This is due to the signal buffering behavior for diagnostic channels and does not have an effect on the method execution.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: GC Control

One-line Description:

HSS does not reconnect automatically

Problem:

After a reboot of a 7697A the headspace sampler may not reconnect automatically.

Temporary Solution:

Use the connect button on the Agilent Home ePanel to reestablish a connection.  In case this fails, reboot the instrument control PC.

Fix Information:

n/a

Keyword: Help

One-line Description:

GC driver help not available via dashboard button

Problem:

The GC 6890 driver help is not available via the button on the dashboard tile.

Temporary Solution:

Open help with F1 or button on the lower right side of the dashboard

Fix Information:

n/a

Keyword: Installation

One-line Description:

Deinstallation does not remove all files

Problem:

Uninstalling the Agilent Drivers using the Agilent Drivers .msi file leaves a non empty directory on the PC.
The folder is C:\Program Files (x86)\Agilent Technologies\. Below this folders two subfolders with a total of five xml files remain.

Temporary Solution:

Uninstall the Agilent Drivers via the Windows Control Panel. This removes all installed files.

Fix Information:

n/a

Keyword: Installation

One-line Description:

Software Verification Tool 6.3.3.1 cannot be installed on 24/7 instrument controller

Problem:

The Software Verification Tool 6.3.3.1 cannot be installed on a 24/7 instrument controller.

Temporary Solution:

Use Software Verification Tool 6.3.4.1

Fix Information:

n/a

Keyword: Installation

One-line Description:

Chromeleon IQ reports warning after installing Software Verification Tool 6.3.4.1

Problem:

After installing Software Verification Tool 6.3.4.1 the Chromeleon IQ report prints a warning on a version mismatch of the Software Verification Tool. The expected version is 6.3.3.1 but the installed version is 6.3.4.1.
This warning is expected when installing Software Verification Tool 6.3.4.1.

Temporary Solution:

The warning can be safely ignored.

Fix Information:

n/a

Keyword: LC Control

One-line Description:

Incorrect peakwidth setting on ePanel

Problem:

The peakwidth setting on detector ePanels allows an entry of 0.00000min. This setting corresponds to the smallest peakwidth setting the respective detector offers.

Temporary Solution:

Set peakwidth in graphical user interface.

Fix Information:

n/a

Keyword: LC Control

One-line Description:

Missing vial prevents next sample to start before run time elapsed

Problem:

When a vial is missing and ignore missing vial is enabled the data acquisition is aborted after 0.1 min but Chromeleon does not continue with the next sequence line until full run time elapsed.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: LC Control

One-line Description:

Sampler incorrectly shown as online after power cycle

Problem:

When the HIP sampler is power cycled and the connect button on the Agilent Home ePanel is clicked before the sampler has finished booting, the connect button shows "online" but the dashboard is showing offline.

Temporary Solution:

Click the connect button after the sampler has finished rebooting.

Fix Information:

n/a

Keyword: LC Control,Method

One-line Description:

ESLD ELSD 38x: Stop time not hidden in instrument method

Problem:

The method setpoint stop time is not hidden for ELSD 38x modules.

Temporary Solution:

Set the stop time for the ELSD 38x to the same value as the method runtime.

Fix Information:

n/a

Keyword: Method

One-line Description:

FlexCube Timetable entry for column description not available

Problem:

The "initial" stages of the G4227A FlexCube method script offer a description for each valve position along with the valve position.
Changing the position using the timetable, the valve position change is recorded in the script without the corresponding description. 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Method

One-line Description:

Timestamps decimal places in method UI and method script 

Problem:

The graphical method interface offers two digits for timestamps, while the method script shows three digits for the "Time" column in the various stages.

Entering a time (e.g in a timetable) with two digits e.g. 3.45 in the method interface, the method script reports "Time" 3.450.

Setting three digits in the "Time" in a stage of the method script e.g. 3.456
the parameter is mathematically rounded to 3.46 in the graphical method interface.

The method report prints the time listed in the method script.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Method

One-line Description:

Pressure Unit Configuration

Problem:

The pump's configuration options allow to select between bar (default), psi, and MPa as pressure unit. This setting is then used in the graphical user interface. Regardless of configuration settings, the script always uses bar as its pressure unit.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Method

One-line Description:

Missing units in pretreatment draw command

Problem:

The values for volume, draw speed, and offset are listed without their respective units in the method script, when the pretreatment draw command is used.

Temporary Solution:

The correct units are available in the graphical method interface.

Fix Information:

n/a

Keyword: Method

One-line Description:

Differences in naming of FLD settings in graphical interface and script

Problem:

Differences in parameter naming: 
Graphical interface: Economy Mode
Method script: LampFlashRate

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Method

One-line Description:

Method Resolution Order indifferent to Module Order

Problem:

The Method resolution does not consider the pump type but only the module order.

If different pump types were used in one method and the order of the module types changes in the configuration, the settings of the previously first listed pump will now be applied to the previously second listed pump and vice versa. That is, the settings will be switched if the order in the module list is switched.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Method

One-line Description:

ISET SolventModelDescription not available

Problem:

Method check returns a warning "Writing to method failed, as Command/Value ISET1Parameter_SolventModelDescription is not available. Verify if a parent or associated Command/Value has been defined?" when ISET is enabled in pump graphical interface.

Temporary Solution:

Set ManualSelectSolventModel=True in method script and select the Generic solvent model.

Fix Information:

n/a

Keyword: Method

One-line Description:

Importing defective LC pretreatment file deletes all entries without user information

Problem:

When a defective LC pretreatment file is imported using the LC method UI the result is an empty pretreatment section. An informational pop-up informing the user on the cause of the empty pretreatment is missing.

Temporary Solution:

This affects only import of defective pretreatment files. In case of a defective file recreating the script without the error is advised.

Fix Information:

n/a

Keyword: Method,User Interface

One-line Description:

Naming differences in method script and graphical method interface

Problem:

Differences in parameter naming:
Dashboard: Needle Height Position Offset
Method script: Draw Position Offset

Dashboard: Use Vial Bottom Sensing
Method script: DrawPositionDetectionEnabled

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Reporting

One-line Description:

Decimal symbol changes from comma to point in reports

Problem:

On systems with the decimal symbol set to comma the report may show the decimal symbol as point

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: Reporting,User Interface

One-line Description:

FLD spectral data shown in UV-Vis Spectra

Problem:

The FLD spectral data is stored as a 3DFIELD instead of FLField. Hence, Chromeleon Studio shows the spectral data in the UV-Vis Spectra plot and the dedicated Fluoresence Spectra plot is not populated with the data.

Temporary Solution:

Use the UV-Vis Spectra plot 

Fix Information:

n/a

Keyword: User Interface

One-line Description:

LC Status Dashboard Run Time and ePanel Retention Time Digits

Problem:

The LC Status Dashboard depicts the runtime starting from point of the injection with an accuracy of 2 digits. The ePanel information "Retention Time" shows this time with an accuracy of 3 digits. 
 

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: User Interface

One-line Description:

Method script may offer broader (min/max) ranges than graphic method interface

Problem:

In case a parameter value range (min./max.) depends on the configured option or a specific method set-up, the script offers the maximum range as the  method interface offers build-in intelligence to determine these dependencies. 
Hence the graphical method interface may therefore offer a smaller value range as the scripted method range.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: User Interface

One-line Description:

Sampler: Sample Flush Out Factor Method listed among Highthroughput in command tree

Problem:

In general the command tree follows the given structure of the graphical interface structure. The sampler has one change in the structure, based on a new feature development: 

The Sample Flush Out Factor is available in Highthroughput for all samplers. Despite the mature samplers list,  this field is also found among the Auxiliaries.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: User Interface

One-line Description:

On/Off handling on LC ePanels is not uniform

Problem:

Setting functions on and off on the LC ePanels uses a variety of buttons and switches.
There is no functional deprecation, only defective appearance.

Temporary Solution:

No workaround required. Only appearance affected. Full functionality is given.

Fix Information:

n/a

Keyword: User Interface

One-line Description:

Incorrect tooltip for injection volume range

Problem:

The tooltip for the injection volume in the sequence list may show incorrect range. This does not affect the usable volume range.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: User Interface

One-line Description:

HSS status ui shows "Run aborted" for finished run after abort

Problem:

After a sequence abort the HSS status ui shows "Run aborted" even for a finished run.

Temporary Solution:

n/a

Fix Information:

n/a

Keyword: User Interface

One-line Description:

Exceptionally long UI loading times

Problem:

In rare circumstances the LC method UI loading times may be in excess of 30 seconds.

Temporary Solution:

It was found that some security software may cause the excessive loading times. In these cases, the Agilent Drivers for Chromeleon program folder (C:\Program Files (x86)\Agilent Technologies\Agilent Drivers for Thermo Chromeleon) including all subfolders and files should be exempted from the antivirus software scans.

Fix Information:

n/a